Thursday, April 4th, 2013

How to Become a Help Desk Analyst

Want to be the person that helps everyone else in the office? The go-to person with technical answers for everyone’s computer?

A help desk analyst is a valued asset to any company, and a great career path for anyone to consider.

Your Day-to-Day Tasks Will Include:

  • Maintaining, troubleshooting and administering the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment.
  • Communicating electronically and in person with computer users experiencing difficulties
  • Consulting user guides, technical manuals and other documents to research and implement solutions
  • Emulating or reproducing technical problems encountered by users
  • Providing advice and training to users in response to identified difficulties
  • Providing business systems, network and Internet support to users in response to identified difficulties

Where to Study

You can get trained at schools like:

What Else Do You Need:

People skills are important in this area. You will work directly with people who are frustrated from their technical problems. Patience will go a long way.

Where the Jobs Are

Like many technical jobs, this field is currently thriving. In a lot of cases, you can get trained and get your certification in under a year, so now is a great time to consider it.

Ryan Leclaire
Author: Ryan Leclaire
Ryan has been writing for 7 years and has been featured in Chatelaine, Canadian Living and Cottage life.
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